Mobile phone company sends customer 'abusive' text

Mobile phone company sends customer 'abusive' text
Published: 2014 May 29 20:44:12 (10559 Views)
23-year-old Emma Townsend was left 'disgusted' after receiving a text message from mobile phone giant Orange which read 'You are sooo pathetic' in a row over an unpaid bill.

She was sent the message after her partner Carwyn, 24, phoned Orange customer services about the £110 outstanding on their joint account.

The couple were told there had been a problem with the direct debit in March and the payment was not made and had been rolled over into April.

Ms Townsend received the 'abusive' text around 24 hours after responding with 'one out of 10′ to every question on a customer services form.

It read: 'You are so pathetic you can't pay your bill and you blame it other people. You are sooo PATHETIC.'



The mother-of-one said she was left 'shocked and very upset' with Orange over the incident.

'The text I received was awful. I was out for lunch with my mother when my phone buzzed with a text from Orange,' she explained.

'When I read it, I was in shock. I could not believe someone would send me an abusive text like that, especially when they are meant to be there to help.

'It was borderline bullying and it is disgusting.'

A spokesperson for Orange said: 'We apologise unreservedly to Ms Townsend for the text received. We are investigating this and will take appropriate action.'



Source - Metro

Tags: text, abuse,
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